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Help Center

Find quick answers about shopping with IndiasBuy. Choose a topic below, or contact us if you cannot find what you need.

Orders

Product titles state the condition, unboxed (open-box) or brand new; if a title does not, ask us before ordering. You can cancel an order within 24 hours of placing it.

Shipping and tracking

We offer free delivery across India. Orders are dispatched within 24–48 hours and most locations are delivered in 2–7 business days, with the tracking number (AWB) and link sent by SMS, WhatsApp or email after dispatch.

Returns, replacement and refunds

If a product arrives faulty, damaged, non-working or wrong, request a return or replacement within 7 days of delivery with your order number, the reason and photo or video proof. Claims for damaged, wrong or missing items need a continuous unboxing video.

Warranty and product condition

Warranty is typically 6–12 months, provided by the brand or by IndiasBuy depending on the product, and we help with brand-warranty repairs through the brand's authorised service centres. Where a product's description lists warranty terms, those apply; message us before buying to confirm.

Payments and invoices

Pay online by UPI, cards, net banking or wallets through the checkout's payment gateway, or choose Cash on Delivery where available. A GST invoice is included with every purchase.

Your account and privacy

Create an account to see your orders. You can ask us to access, correct or delete your personal data.

Product help

Need help choosing, pairing or looking after a product? Our guides cover buying advice, setup and troubleshooting.

Contact

Email ing.bharatbuy@gmail.com or WhatsApp +91 73517 83062, Monday to Saturday, 9 AM to 6 PM IST. Our average answer time is within 24 hours; please include your order number.

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