Refund policy

This policy covers returns, replacements, refunds and cancellations for orders placed on IndiasBuy (indiasbuy.com). It applies to both unboxed (open-box) and brand-new products.

When you can request a return or replacement

Within 7 days from delivery, and subject to standard checks, you can request a return or replacement if the product was delivered:

  • faulty or non-working;
  • damaged; or
  • wrong (not the product you ordered).

If an item is missing from your package, report it in the same way and within the same period.

How to make a request

  1. Email ing.bharatbuy@gmail.com or send a WhatsApp message to +91 73517 83062 within 7 days of delivery.
  2. Share your order number, the reason for your request, and photo or video proof of the issue.
  3. For damaged, wrong or missing-item claims, include a continuous unboxing video that starts from the first cut of the sealed shipping package. It should show the unopened package, the full unboxing and the condition of the product, without cuts or pauses.

Because the unboxing video is required for damaged, wrong and missing-item claims, please record one every time you open a parcel from us. Our guide on how to record an unboxing video explains how.

Reverse pickup and replacement

Once your request is approved, we arrange a reverse pickup from your address through our courier partner. Please pack the product securely with everything that came with it. A replacement is delivered within about 7 working days after we receive the returned item.

Refunds

Approved refunds are processed within 2–4 business days after the returned item is received and inspected. After a refund is processed, the time it takes to reach your account depends on your bank or payment provider.

Cancellations

  • Orders can be cancelled within 24 hours of being placed. Refunds for these cancellations are processed within 7 days.
  • Orders cancelled after shipment bear the forward and reverse shipping charges.

To cancel, contact us with your order number. See our cancellation policy for details.

Warranty after the return window

After the 7-day window, a fault may be covered by the product's warranty. Warranty is typically 6–12 months, provided by the brand or by IndiasBuy depending on the product. Where a product's description lists warranty terms, those terms apply; message us before buying to confirm the warranty on a specific product. For brand warranties, repairs are handled through the brand's authorised service centres, and we help you with the process. See Warranty.

Contact

For help with a return, replacement or refund, email ing.bharatbuy@gmail.com or WhatsApp +91 73517 83062, Monday to Saturday, 9 AM to 6 PM IST. Step-by-step help is on our Returns, Replacement & Refund page.