IndiasBuy uses Shopify's secure checkout. You can pay online through the checkout's payment gateway, or choose Cash on Delivery where it is available. The payment options available for your order are shown at checkout.
Online payment
Through the checkout's payment gateway, you can pay using:
- UPI
- Credit and debit cards
- Net banking
- Wallets
When you choose to pay, you may be taken to the payment gateway's page to finish the payment and any verification your bank asks for, such as an OTP. Once the payment succeeds, you will see your order confirmation.
Cash on Delivery (COD)
Cash on Delivery is offered where available. If it is available for your order, you will see it as a payment option at checkout, and you pay when the parcel is delivered.
- Keep the exact amount ready, as the delivery agent may not carry change.
- Choose COD only if you, or someone at the address, can receive the parcel. Orders cancelled after shipment bear the forward and reverse shipping charges.
Not sure which to choose? Read Cash on Delivery vs Prepaid: How Each Works.
Keeping your payment safe
- We never ask for your OTP, UPI PIN, card PIN, CVV or full card number, whether by phone, SMS, email or WhatsApp.
- You never need to enter your UPI PIN to receive money. A request to "enter your PIN to get a refund" is a scam.
- Pay only through the checkout on our website, and be careful with payment requests from unknown numbers. If in doubt, check with us on our WhatsApp number, +91 73517 83062.
More tips are on our Safe Shopping page.
If a payment fails
- Payment failed and no money was debited: try again, or choose a different payment method.
- Money debited but no order confirmation: do not pay again straight away. First check your email and SMS for an order confirmation. If there is none, contact us with the date, amount and transaction reference (such as the UPI reference number).
- Automatic reversal: failed transactions are usually reversed to your account by your bank or the payment gateway. How long this takes depends on your bank and payment method.
Charged twice for one order?
Send us your order number and the transaction references for both debits. Often, one of them is an incomplete transaction that your bank reverses automatically. If it is not reversed, we will check it with the payment gateway and help get it resolved.
Refunds go back to the source
Approved refunds are made to the original payment method used for the order; for example, a card payment is refunded to the same card. For Cash on Delivery orders, we contact you to arrange the refund. Timelines are explained in our Returns, Replacement & Refund Policy and Order Cancellation Policy.
Questions about a payment?
WhatsApp +91 73517 83062 or email ing.bharatbuy@gmail.com, Monday–Saturday, 9 AM–6 PM IST.