Before you buy, it helps to know exactly what condition a product is in and what is checked before it ships. This page explains how we show condition and what our "Quality Tested" check covers.
How condition is shown
The condition is stated in each product's title, using these labels:
| Label in the title | What it means |
|---|---|
| Unboxed or Openbox | An open-box product: a returned or display unit in like-new condition. The packaging may not be in mint condition, but the product is checked and cleaned before it is listed. |
| Brand New or Fresh Pack | A new product in a sealed pack. |
Because the label is part of the title, you can see it on collection pages and in search results as well as on the product page. Some product descriptions also include a "Condition" line with more detail. If the condition is not clear from a listing, ask us before you order and we will confirm it. You can also shop by condition: Unboxed / Open-Box or Brand New.
What "Quality Tested" covers
Products are Quality Tested before dispatch. The exact checks depend on the type of product and its condition, but in general they cover:
- Power on: the product switches on and responds normally.
- Pairing: it connects to a phone over Bluetooth.
- Charging: it charges, along with its charging case where there is one.
- Audio function: for earbuds, headphones and neckbands, sound plays normally.
- Display function: for smartwatches, the screen lights up and responds.
- Cleaning: unboxed products are cleaned before they are listed.
- Accessories as listed: the accessories listed on the product page are included.
What the check does not mean
- It is our own check before dispatch, not a brand certification.
- Unboxed is not the same as refurbished or used; see What Are Unboxed Products?
- It does not change the product's warranty, which is typically 6–12 months from the brand or IndiasBuy, depending on the product.
- It does not replace your own check when the product arrives.
Check your product on delivery
- Record a continuous unboxing video from the first cut of the sealed shipping package. Our unboxing video guide explains how.
- Compare the product and accessories with the product page.
- Charge it, pair it and try the main features. Steps differ by model, so follow the brand's manual or app.
- If something is wrong, contact us within 7 days of delivery. Our Returns, Replacement & Refund Policy explains the process.
Common questions
Are unboxed products refurbished?
No. Unboxed products are returned or display units in like-new condition. Unboxed is not the same as refurbished or used.
What if an accessory listed on the product page is missing?
Report it within 7 days of delivery, with a continuous unboxing video that starts from the first cut of the sealed shipping package. The video is required for missing-item claims.
Questions about condition?
Ask us before you order: WhatsApp +91 73517 83062 or email ing.bharatbuy@gmail.com, Monday–Saturday, 9 AM–6 PM IST. Average answer time: within 24 hours.