You can ask IndiasBuy to show you the personal information we hold about you, to correct it, or to delete your account and personal data. This page explains how to make a request and what to expect. For full details of what we collect and why, read our Privacy Policy.
What you can ask for
- Access: a copy or summary of the personal information we hold about you, such as your contact details, saved addresses and order history.
- Correction: updates to details that are wrong, incomplete or out of date.
- Deletion: closing your customer account and deleting the personal information we do not need to keep.
- Marketing opt-out: to stop promotional emails, use the unsubscribe link in any marketing email; no separate request is needed. We may still send you messages about your orders or account.
How to make a request
- Email ing.bharatbuy@gmail.com from the email address registered with your IndiasBuy account or used for your orders.
- Use a subject line such as "Data request: access", "Data request: correction" or "Data request: deletion".
- Include your full name, your order number (one is enough if you have several) and what you would like us to do. For a correction, tell us the correct details.
Please do not send card details, passwords or OTPs. We will never ask for them.
Verification
To protect your information, we act only on requests we can verify. We check that the request comes from the email address linked to your account or orders and that the order details match. If we cannot verify a request, we may ask for more information, or ask you to write from your registered email address.
If someone makes a request on your behalf, they will need to show that you have authorised them, and we may still need to confirm the request with you directly.
Timelines
Our support hours are Monday to Saturday, 9 AM to 6 PM IST, and our average answer time is within 24 hours. Once a request is verified, we complete it as soon as reasonably possible and within any time limit set by applicable law. Some steps are carried out through our e-commerce platform and can take time to finish. If part of a request will take longer, or cannot be completed, we will tell you why.
What happens when your account is deleted
- You will no longer be able to sign in or see your order history on the website.
- If you have an order, return, replacement or warranty request in progress, we may need to complete it first, because we need your details to deliver, collect or support the product.
- Deletion cannot be undone. You are welcome to shop with us again later, but your previous account cannot be restored.
What we may need to keep
Deleting your account does not remove every record. We may keep some information where the law requires it or where we need it for a legitimate purpose, for example:
- GST invoices and records of orders, payments and refunds, which must be kept for the period required by tax and accounting laws;
- records of returns, replacements, warranty claims and complaints, while they may be needed to resolve disputes or support claims; and
- information needed to prevent fraud or misuse, or to comply with legal obligations.
We keep this information only for as long as it is needed for these purposes.
Information handled by Shopify
Our store runs on Shopify. As our Privacy Policy explains, Shopify processes some information for its own purposes, and you can make requests about that information through Shopify's Privacy Portal.
Questions
For questions about your data, contact us or send a WhatsApp message to +91 73517 83062. To control cookies on this website, see our Cookie Policy.