If something is wrong with your order when it arrives, we are here to help. This policy explains what is covered, what is not, how to raise a request and how long replacements and refunds take.
Policy at a glance
- Window: 7 days from delivery, subject to standard checks
- Eligible: products delivered faulty, damaged or non-working, or the wrong product
- How to request: by email or WhatsApp, with your order number, the reason and photo or video proof
- Unboxing video: required for damaged, wrong or missing-item claims
- Pickup: reverse pickup arranged through our courier partner
- Replacement: delivered within about 7 working days after we receive the returned item
- Refund: processed within 2–4 business days after the returned item is received and inspected
Eligible cases
You can raise a return or replacement request within 7 days of delivery if:
- the product was delivered faulty or non-working
- the product was delivered damaged
- you received the wrong product
If an item seems to be missing from your package, report it within the same 7 days, with your unboxing video. Please note that the packaging of unboxed products may not be in mint condition. This is expected for open-box units and is not, by itself, a defect.
Cases that are not eligible
- Requests raised more than 7 days after delivery
- Physical damage, liquid damage or signs of tampering that occurred after delivery
- Products sent back without the box or any of the accessories they were delivered with
- Transit-damage, wrong-item or missing-item claims without a continuous unboxing video
- Requests for reasons other than the eligible cases above, such as a change of mind
The unboxing video
For damaged, wrong or missing-item claims, we need a continuous unboxing video that starts from the first cut of the sealed shipping package. To make sure it can be used:
- Start recording before opening, and show the sealed parcel and its shipping label from all sides.
- Record in one continuous take, without pauses, cuts or edits.
- Show the product, all accessories and any damage or issue clearly.
Our guide How to Record an Unboxing Video for a Smooth Claim has more tips.
How to raise a request
- Within 7 days of delivery, contact us on WhatsApp at +91 73517 83062 or by email at ing.bharatbuy@gmail.com.
- Share your order number, the reason for the request and photo or video proof. For damaged, wrong or missing-item claims, include the unboxing video.
- We review the request against this policy and our standard checks, and let you know whether it is approved.
- If it is approved, we arrange a reverse pickup through our courier partner. Pack the product with its box and all the accessories it came with.
- When the returned item reaches us, it is inspected and the replacement or refund is processed.
Replacement timeline
Where a replacement is arranged, it is delivered within about 7 working days after we receive the returned item.
Refund timeline and method
- Approved refunds are processed within 2–4 business days after the returned item is received and inspected.
- Refunds are made to the original payment method used for the order.
- For Cash on Delivery orders, we contact you to arrange the refund.
- Once a refund is processed, the time it takes to appear in your account depends on your bank or payment provider.
We will never ask for your OTP, UPI PIN, card PIN or CVV to process a refund.
Related policies
Refunds for orders cancelled within 24 hours are covered in our Order Cancellation Policy. If a product develops a fault after the 7-day window, it may be covered under warranty; see Warranty Information.
Contact us
WhatsApp +91 73517 83062 or email ing.bharatbuy@gmail.com, Monday–Saturday, 9 AM–6 PM IST. Average answer time: within 24 hours.