Frequently Asked Questions

Open the product, choose an option such as colour if one is shown, and add it to your cart. At checkout, enter your contact details and delivery address, choose a payment method and place the order. You will then receive an order confirmation.

Online payment through the checkout's payment gateway (UPI, cards, net banking and wallets), and Cash on Delivery where available. The options for your order are shown at checkout.

Orders are placed through Shopify's secure checkout. We never ask for your OTP, UPI PIN, card PIN or CVV, so never share them with anyone who claims to be from IndiasBuy.

Yes, within 24 hours of placing it. Send us your order number on WhatsApp or by email. Refunds for these cancellations are processed within 7 days. Orders cancelled after shipment bear the forward and reverse shipping charges.

Yes, a GST invoice is included with every purchase. If you need your business details on it, contact us before you place the order.

Orders are dispatched within 24–48 hours. Products are Quality Tested before dispatch.

Most locations in India are delivered in 2–7 business days. Within India, we deliver through our courier partners, Blue Dart and Delhivery, via Shiprocket.

Yes, we offer free delivery across India. Delivery to some other countries is offered at a flat ₹1,800, shown at checkout.

After dispatch, you receive the tracking number (AWB) and a tracking link by SMS, WhatsApp or email. Our Track Your Order page explains each tracking status.

7 days from delivery. Returns and replacements are subject to standard checks.

Products delivered faulty, damaged or non-working, and orders where you received the wrong product. Damage after delivery, items sent back without their box or accessories, and requests made after 7 days are not eligible.

Yes, for damaged, wrong or missing-item claims. Record one continuous video that starts from the first cut of the sealed shipping package and clearly shows the product and accessories.

Email or WhatsApp us within 7 days of delivery with your order number, the reason and photo or video proof. If your request is approved, we arrange a reverse pickup through our courier partner. Full details are in our Returns, Replacement & Refund Policy.

A replacement is delivered within about 7 working days after we receive the returned item. Approved refunds are processed within 2–4 business days after the returned item is received and inspected.

Yes. Warranty is typically 6–12 months, provided by the brand or by IndiasBuy depending on the product. Where the product description lists warranty terms, those apply. Message us before buying to confirm.

For a brand warranty, repairs are handled through the brand's authorised service centres: keep your GST invoice, contact the service centre and message us if you need help with the process. If the warranty is provided by IndiasBuy, contact us with your order number. See Warranty Information.

Terms depend on the product and on who provides the warranty, but warranties typically exclude physical or liquid damage, tampering or unauthorised repairs, and normal wear and tear.

Unboxed (open-box) products are returned or display units in like-new condition. The packaging may not be in mint condition, but the product inside is checked and cleaned before it is listed.

No. Unboxed is not the same as used or refurbished. Read What Are Unboxed Products? for a full comparison.

It is stated in the product title: "Unboxed" or "Openbox" for open-box units, and "Brand New" or "Fresh Pack" for new, sealed products.

An account lets you see your orders in one place. If the checkout lets you continue without signing in, you can also order as a guest.

We use the details you share, such as your name, address, phone number and email, to process, deliver and support your orders, and as described in our Privacy Policy.

You can request deletion of your personal data by contacting us on WhatsApp or by email. Some records, such as order and invoice details, may need to be kept where the law requires.